Terms of service.

Last updated: 22 September 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of services provided by Valid Agenda Pty Ltd (“Valid Agenda”, “we”, “us”, “our”). By booking, purchasing, or engaging with our services, you agree to these Terms.

2. Services Provided

Valid Agenda offers:

  • Executive AI Coaching – one-on-one or group coaching sessions to help leaders apply AI tools and workflows in practical, business-focused ways.

  • Digital Concierge & Advisory – advisory services to help simplify technology choices, orchestrate delivery partners, and design customer journeys and workflows.

3. Scope & Limitations

  • Coaching and advisory services are intended for educational and productivity purposes.

  • We do not provide legal, financial, medical, or other regulated professional advice. Any decisions made based on our coaching or advisory sessions remain your responsibility.

  • Where we recommend third-party tools or service providers, Valid Agenda does not warrant their products or services and is not responsible for their performance.

4. Payments

  • Payment is required in full to confirm coaching sessions or advisory engagements, unless otherwise agreed in writing.

  • Payments may be processed via Stripe, PayPal, direct bank transfer, or invoicing through Xero.

  • For recurring or retainer services, invoices will be issued monthly unless agreed otherwise.

5. Cancellations & Rescheduling

  • Coaching sessions may be rescheduled with at least 24 hours’ notice.

  • Cancellations made within 24 hours of the session are non-refundable.

  • Refunds are not offered once a service has been delivered.

  • If we need to reschedule due to unforeseen circumstances, we will provide reasonable notice and offer alternative times.

6. Confidentiality

  • Information shared during coaching or advisory sessions will be treated as confidential and not disclosed to third parties, except where disclosure is required by law.

  • You are responsible for maintaining the confidentiality of any shared login credentials or access provided during delivery.

7. Data & Privacy

  • We may collect and store limited personal data (such as contact details, booking information, and notes from coaching sessions) solely for the purpose of service delivery and ongoing relationship management.

  • Our use of personal data is governed by our Privacy Policy.

8. Liability

  • We make every effort to deliver value, but outcomes from applying coaching or advisory are not guaranteed.

  • Valid Agenda Pty Ltd accepts no liability for business, financial, or operational decisions you make following our services.

  • To the maximum extent permitted by law, our total liability to you for any claims arising from services is limited to the fees paid for those services.

9. Intellectual Property

  • Materials provided during coaching or advisory (e.g., templates, guides, or workflow diagrams) remain the intellectual property of Valid Agenda unless explicitly assigned.

  • You may use these materials for your own business purposes but may not redistribute, resell, or reproduce them without permission.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in that state.